Sprint Store in Hyattsville, MD Closed now

Reviews about Sprint Store

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  November 02, 2019, by Leo Cruz
  Bad costumer service. My phone was malfunctioning after the latest IOS download. The lady at the Sprint store automatically told me to bring $200 in order to have a rebuild phone replacement. I explain to her that I have a plan called iPhone for life, also a insurance on it. She said that my phone was damaged and I couldn't have a new phone replacement. But my choice was the iPhone 7 but will cost me more and on top of that I need to pay a connection Fee. I am not a new costumer; why I should pay connection Fee and pay for a new phone that I don't want ? Then...I went to Apple Store and after few minutes they corrected the problem. Now my phone is working better than ever. I am really thinking on terminating my plan with Sprint and move on to another provider.
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  August 26, 2019, by Janney Swaray
  NO STARS!!!! That's what they get.. I broke my phone on the May 5th/2016 called sprint to order a new one over the phone. I spoke with an agent who helped me get a phone I paid for it in full $318. I received the phone a few days later and realized the day I opened it and made a phone call the speaker was not working. So I went into the store in the PG Mall. Those females were so rude and I witnessed one of them in particular screaming (NO exaggeration) at another customer. They were No damn help and told me to call sprint WHILE I WAS IN THE SPRINT STORE!!! Online agent told me I had to return the phone because it was an unauthorized account that was opened in order for me to get the phone for the price i got it for. I ended up giving the employees in the store the phone and a credit of $318 applied to my account. Came home with no phone. Which leads me to today. NO PHONE, NO MONEY BACK IN MY BANK ACCOUNT. I work in the healthcare field I need a phone, i drive long distances for work related classes and I don't like driving 50miles in the car by myself and no phone god forbid something happens one one of these trips. Made another call to sprint today and was told my case was opened and the "BACK OFFICE" WILL CALL ME GET TO ME IN 5-8 BUSINESS DAYS...ON WHICH PHONE MAY I ADD SIR??? and also noticed the credit that was applied to my account almost $50 was taken out on 5/13/16 for a bill that is not due until 5/23/16. Thieves!!! and nothing less. They treat people like a piece and don't realize the people who have sprint made a decision to be with sprint on their own. It was not by force. I pay you people for a service you provide and I paid for a product I don't have. I would rather pay extra for a company who treats their customers like humans. I've had sprint before and have never had a problem. That is why i decided to come back. My account was opened on March 30th 2016. btw. Not even a full two months and im having trouble with them. TERRIBLE. NEVER AGAIN. I WILL NEVER RECOMMEND SPRINT TO ANYONE AGAIN IN MY LIFE. And check those females in the PG Mall. So rude!! Goodbye Sprint!
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  August 19, 2019, by Dri Willis
  I went to the store 3 times before I had to call corporate for them to tell me what I need to do with the defective phone from Asurion. Asurion told me that I had to take it to the Sprint store. Sprint said send it back to Asurion. NEEDLESS TO SAY I STILL HAVE NO AND I PAID 475.90. Wow way to go!!! The worst phone carrier ever...